General Terms And Conditions For Matchmaking Services Provided By Love In LA

 

1.    Scope and Application of General Terms and Conditions

Love In LA Matchmaking (“Love In LA”) is a trademark and service provided by Aisle 2 LLC dba The Next Fun Thing, located at 3400 Cottage Way, Ste G2 #8626 Sacramento, California 95825. Love In LA offers its services in connection with

a.     Matchmaking services that include recommendation of potential partners for a long-term committed relationship (“Matchmaking”) during a limited period of time.

b.    Coordination of dates, events and reservations through our event planning and concierge services (“Concierge“).

These general terms and conditions (“General Conditions”) govern all services provided by Love In LA. They form part of any matchmaking contract and automatically come into force upon entering into such contract. They remain in force during the full duration of the matchmaking membership, and they may only be supplemented or amended by means of an express written agreement between Love In LA and Love In LA’s client (“Client”). Any additional terms and conditions made between Love In LA and the Client (“Parties”), may be done so in writing and agreed separately.

Services refer to (i) all instructions given to and accepted by Love In LA regarding (ii) the presentation of potential partners by Love In LA to the Client through Matchmaking services and (ii) any Concierge and Consulting services expressly requested by the Client.

It is understood between the Parties that the present General Conditions do not give the Client any exclusive rights, and that Love In LA is, at all times, free to provide its services to any other client(s).

Your use of our services is solely at your own risk and we do not accept any liability for loss, damage, claim or expense, whether direct or indirect and however caused, arising out of your membership and/or your use of our services or based upon the reliance of information provided by us. All warranties in respect to our services and/or information, whether expressed or implied are excluded.

2.    Confidentiality

All relations with Love In LA are strictly confidential. The Client must treat all information obtained both during and after the end of the contractual relationship which was required for the execution of the services and which relates to Love In LA, its staff and/or members, as confidential and must not pass it on to any unauthorized third parties unless required by relevant state and federal laws. In particular, the Client is obliged to treat personal data of members in compliance with state and federal data privacy laws.. You must not discuss or show any personal details of other members that have been supplied to you, to any other members or non-members at any time during or after your membership.

Love In LA will treat all information and documentation relating to Clients as strictly confidential and will not pass on any data to third parties except those listed in section 4.6. This does not apply to information that Love In LA is legally required to submit to public authorities. Please refer to our current Privacy Policy displayed on our website for further information on how we protect your data.

As our contractual agreement is with you, we will not discuss your membership details with others without your expressed and written permission. You agree not to disclose any details related to your membership experience, the identity or personal information of other paying or non-paying members introduced to you to anyone, including the media and will not share it anywhere online or on any website, blog, social media site or publically accessible channel, without the explicit permission of Love In LA and of the other party(s) concerned.

Love In LA imposes written obligations of confidentiality to all members (paying and non-paying) and will exercise its right to terminate membership agreements for any breach in confidentiality, however Love In LA is not bound to take legal action in order to enforce these obligations.  Should you decide to pursue legal action independent of Love In LA, you are requested to inform Love In LA of the details relating to the breach immediately.

Should you choose to attend any Love In LA coordinated event, or event in collaboration with Love In LA, you agree that we and our successors have non-exclusive, royalty free and perpetual license to use, distribute, display and reproduce any photographs and images created from such events. Should you wish to withdraw this right, please provide instructions in writing to help@thenextfunthing.com.

 3.   Matchmaking

3.1            Conduct Requirements

As a Client of Love In LA, you accept that we cannot be responsible for your interactions with others or for the conduct and interactions of those members we introduce to you.

 You agree to take very seriously your conduct while working with Love In LA and not to undertake any of the following, and understand that should you break one of these codes of conduct, we may be required to take action which is including but not limited to the termination of your membership at our sole discretion without refund.

a.      Harass or cause a nuisance, inconvenience, distress, fear, anxiety or physical harm to any person we introduce you to or an employee or agent of Love In LA

b.     Act in an abusive, rude, threatening, obscene, harassing, offensive, sexist, discriminatory or racist manner towards any member we introduce you to or a member of the Love In LA staff or it’s agents

c.   Violate the private rights of any Love In LA member, an employee or agent of the company, including but not limited to forwarding, distributing and displaying emails, social media communication, recorded video chats, Whatsapp messages, photos, personal data or profiles. You must not make any disparaging statements, either verbally or in writing, about Love In LA or any member to any third party.

d.    Promote or appear to be promoting your own products or services to any member or employee of Love In LA or agents of the company

e.      Impersonate another person, provide us with false identification or records in an attempt to mislead any member of the Love In LA staff

f.    Provide us with any photograph or materials to which a third party is the owner of  the rights to that material, and of which you have not received and provided to us their written permission for the use of such photographs or material

g.   Do anything which restricts or inhibits anyone else’s use or enjoyment of the Love In LA services or do anything, which prejudices or damages the reputation (deliberately or recklessly) of the company or any subsidiary of the company, or member introduced to you.

3.2            Membership

Membership with Love In LA is conditional upon being at least 21 years of age, single, looking for a committed, long-term relationship, being free of criminal convictions and not living at the same address as a current or past partner. All information provided by you must be truthful and honest, including but not limited to information related to your current life situation and personal circumstances. Lastly you must not be associated with any other introduction agency, either personally or professionally as an employee. You must immediately inform Love In LA if you are employed by another introduction or Matchmaking agency.

While Love In LA does make every effort to vet and verify the identity and information provided by its members, we accept personal information in good faith. We realize that information may only be accurate at the time requested. We respect the Member’s privacy and do not conduct any intrusive background checks or operate outside the limitations of data protection laws. For this reason, we strongly advise all Clients to verify the personal claims and identity of members independently of Love In LA. We can therefore make no representation or accept any liability for the validity of information provided to us by our members, including but not limited to their marital status, criminal status, mental state or financial status.

 As we are unable to carry out detailed criminal and financial background checks, you should always take sensible precautions when interacting and meeting with someone. If so requested, Love In LA will provide a recommendation and/or quotation for private investigator or background check services for an additional cost.

Your membership is for your sole, personal use. You may not authorize others to use your membership, and you may not assign or otherwise transfer your account to any other person or entity.

3.3 Registration

To become a Member you must sign up with Love In LA at https://app.getloveinla.com. When and if you sign up to become a Member, you agree to provide accurate, current and complete information about yourself.  

3.4 Membership Tiers

Love in LA offers various Membership Tiers to its Clients:

  1. Free Tier - It is free to fill out your profile and by default you will be considered for Matchmaking by our matchmakers. While in the Free Tier you will not be charged for any services provided to you by Love in LA
  2. Silver Tier - Clients  receive a 1 hour consultation with one of Love in LA’s matchmakers to capture additional details about your preferences. Silver Tier Clients  will be considered for matches ahead of Free Tier members. Silver Tier membership is on a subscription basis and renews annually.
  3. Gold Tier - Includes all services from the Silver Tier plus active matchmaking services. Love In LA will conduct the Matchmaking Process (section 4.4) in an effort to secure a fixed amount of  in-person dates within a fixed period of time. The number of dates is based on the number of dates purchased (See Section 3.8)

3.5            Matchmaking Process

Your matchmaking membership will commence when we have obtained all the necessary information and payment from you.

Throughout the matchmaking process, we will send you introductions on a consecutive basis, one at a time. The total number of introductions you will receive will depend on your individualized Membership Tier. The number of recommendations we can offer you is dependent upon your own characteristics and upon how narrow or otherwise your partner preferences are. You accept that having a large number of partner requirements, and more restrictive partner preferences, will limit the number of introductions we can offer you and we cannot accept any responsibility for the outcomes of the introductions.

We guarantee to provide you with at least the number of introductions as specified in your Membership Tier, if so specified, and if so required in your search for a partner. You are not obligated to accept the full number of introductions as specified in your Membership Agreement should you enter into a relationship and wish to terminate your Agreement early. This guarantee is subject to there being no significant changes in your circumstances or partner preferences that is likely to make the matchmaking significantly more difficult or unlikely.

We reserve the right and absolute discretion to recommend members to you who we consider would be acceptable to you, notwithstanding that we recognise that prospective partners will only ever meet your specific partner preferences to a degree.

If you enter into a relationship during the course of your Membership, you may have the right to put your Membership on hold as outlined in Section 3.10 of this agreement as well as detailed in your Membership Agreement. As a courtesy to all members, we will not offer you a further introduction as long as both parties agree to continue dating. It is your responsibility to inform us when you are again free to receive another recommendation.

For clarification, periods of less than 30 days do not constitute a membership hold.

3.6            Deal-Breakers

In such instances where you have expressly indicated a partner characteristic, which you deem to be unacceptable, a so-called “deal-breaker”, and Love In LA was aware of this characteristic but has not disclosed this deal-breaker to you prior to a date, should you discover this deal-break and inform us during the feedback call after the date,  the introduction will not count towards your total number of introductions.

If however Love In LA was not aware of the deal-breaker exhibited by the member, or the deal-breaker was disclosed, and you expressly agreed to go on the date despite this characteristic, you wave the right to reject the introduction and have it count towards your agreed number of introductions.

3.7            Termination  of Contracts

Your contract with Love In LA will commence on the date payment in full is received.

No Match Policy: If Love In LA Matchmaking is unable to find any matches that are within your basic match criteria within a period of six (6) months following the commencement of your membership, you may request for a termination of the membership agreement and Love In LA Matchmaking will refund you 100% of the Membership Tier fees.  The base membership fee  is excluded.

All cancellations must be received in writing.

Base Membership fees for Love In LA Matchmaking are non-refundable.

For example, if you have purchased a 3 date package that cost $500 ($100 base membership fees + $400 Gold Tier 2 date package)  but choose to cancel for whatever reason after 1 date, 1 x $200 = $200 will be refunded to you.

Love In LA reserves the right to terminate your Membership Agreement without a refund (in part or in full) in the following circumstances where:

  1. You have breached one of the terms and conditions

  1.  You are employed by, or associated with another Introduction or Matchmaking agency

  1.  You have provided false information to us

  1. We have received a serious complaint about you from one of our members and under the sole discretion of the CEO or Managing Director is deemed justified

  1. You have failed to maintain contact with us or have not responded to our attempts to contact you for a period exceeding 6 months

  1. Your personal circumstances and partner preferences have changed to such an extent that they significantly and adversely affect our ability to provide the agreed services to you. This would include, but is not limited to, a change in sexual orientation, the acquisition of a criminal charge or relocation to another country.

 Relationship Success: For the avoidance of any doubt, you will not be entitled to a refund of your membership fee in the event that you enter into a lasting relationship before the expiry of your membership with us. Upon entering into a relationship you have the opportunity to put your membership temporarily on hold in accordance with the terms as outlined in Section 3.10 and detailed in your Membership Agreement, and to reactivate your membership services within the agreed hold period.

 3.8             Love In LA Standard Service Fees and Payment

The following rates apply and may be updated without prior notice:

  • Base Membership Fee (non-refundable) - $100

  • Personal Introduction and Organized Date – per Date $200

  • Consulting and Concierge Services (non-refundable) Individually priced

All service fees are paid up front unless otherwise agreed between the Parties. Any alternative payment arrangements but be documented and agreed by the Parties.

3.9            Refund Payment

If entitled to a refund, Love In LA will reimburse you without delay, and no later than 14 days after receipt of your decision to cancel the contract. We will make the refund using the same means of payment used for the initial transaction unless you have expressly agreed otherwise. All charges and fees incurred for the reimbursement will be borne by the Client unless Love In LA terminated the Agreement for reasons not listed above.

3.10          Membership Hold

Under specific circumstances you have the right to temporarily put your Membership on hold. It is at the company’s sole discretion to place your membership on hold for a maximum of 12 months from the date of notification under the following circumstances:

  1. You have experienced the onset or exacerbation of a serious medical condition

  1. You have suffered a serious injury

  1. You have experienced the death of a loved one living in the same home as you

 Under the circumstances that you enter into a relationship prior to the expiration of your Membership Agreement, you may place your membership on hold based on the specific terms as detailed in your Membership agreement.  Hold periods are for a minimum of 1 month, and a maximum of 12 months in duration. It is your responsibility to inform us should you wish to reactivate your membership services.

If there is a situation that Love In LA needs to investigate some aspect of your membership (e.g. a complaint from an employee or member), your service may also need to temporarily be suspended. If you are charged with a criminal offense your membership will be suspended, awaiting outcome of any potential prosecution.

 4.   General

4.1            Business hours

In general our office hours are Monday to Friday from 09:00 to 17:00 PST. Client questions will be answered and support will be provided during office hours and only in exceptional cases outside these hours. Love In LA reserves the right to terminate the Membership Agreement on notice to you in accordance with the provisions of termination should you fail to respect the working hours such as through excessive texting and repeated telephone calls on evenings and weekends.

4.2            Complaints

If you have any questions or complaints about our services, please contact us directly. You can do so in writing to help@thenextfunthing.com.

4.3            Conflict of Interest

Love In LA represents that it has advised the Client in writing prior to the date of signing this contract of any relationship of Love In LA or its employees which would present a conflict of interest with the services rendered, or which would prevent Love In LA from carrying out the terms of this contract or which would present a significant opportunity for the disclosure of confidential or personal information. Love In LA will advise the Client of any such relationships that arise during the term of this contract. The Client will then have the option to terminate this contract forthwith without further liability to Love In LA, except to pay for services actually rendered by the point of time of such notice.

4.4               Exclusion of Love In LA’s Liability

The Parties agree that Love In LA shall not be liable for any damage sustained by the Client deriving from any of the company’s employees or agent’s acts and/or omissions damaging the Client, including but not limited to any of the Client’s immovable or movable property, such as fixtures, material or machines.

4.5            Exclusion of Warranties and/or Guarantees

Your success and results achieved either through the matchmaking and/or coaching process depend primarily on your own effort, motivation, commitment and follow-through as well as specific interpersonal connections between yourself and those introduced to you.  Love In LA cannot predict and does not guarantee any specific outcome or result which you can expect from using the Coaching and/or Matchmaking services of Love In LA.

While Love In LA will guarantee the delivery of a specific number of introductions as outlined in your membership agreement, there is no guarantee that one of these introductions will result in a long term committed relationship.

4.6            Reimbursement of Expenses

Any extraordinary expenses incurred by Love In LA in connection with its services provided to the Client will be reimbursed by the Client on presentation of the relevant receipts. This includes but is not limited to any costs invoiced by third parties, such as additional background checks, third party Coaches or Therapists, and third party Consultancy Services, Concierge services, event tickets or pre-paid date expenses, and extensive travel to the Client or member(s) as requested by the Client.

 All travel costs, out-of-pocket expenses and other expenses incurred by Love In LA employees in connection with Coaching and Matchmaking Agreements and paid by Love In LA, shall be reimbursed to Love In LA at cost plus a 5% administrative fee, plus applicable taxes,, upon presentation of the original receipts to the Client.

4.7            Payment Term

The price payable for services provided by Love In LA will be outlined in your Membership Agreement. Services will commence upon receipt of payment. We accept no liability for services, which are delayed as a result of your payment not being received, or being only partially received.

All invoices are payable in full upon receipt, without any deductions to be made. If Love In LA does not obtain full payment for the services from you, we reserve the right to refuse the delivery of services and/or suspend services until payment is made. This does not affect any other rights of Love In LA.

4.8            Applicable Law and Jurisdiction

This agreement shall be governed by, and construed in accordance with the substantive laws of California.

Any disputes arising out of, or in connection with, this agreement shall be submitted to the jurisdiction at the domicile of Love In LA Matchmaking, a trademark of Aisle 2 LLC dba The Next Fun Thing

Last update: Los Angeles, January 1, 2024